Question 1

What is MonkFeed?

Accepted Answer

MonkFeed is a customer feedback and feature voting platform for SaaS and mobile app teams. You embed a lightweight widget (under 10kb) in your product, and users submit feature requests, vote on existing ideas, and leave comments. Your team manages feedback in a dashboard and publishes a public roadmap.

Question 2

How does MonkFeed work?

Accepted Answer

Add a single script tag to your app. Users click the widget to submit or upvote feature requests. Your team sees all feedback in the MonkFeed dashboard, where you can comment, change status, and use AI (with your own API key) to prioritize ideas. A public roadmap URL lets users track progress.

Question 3

How do I embed the MonkFeed widget?

Accepted Answer

Copy the embed script from your MonkFeed dashboard and paste it into your HTML, React, Next.js, or any JavaScript app. The widget is under 10kb, loads asynchronously, and requires no additional dependencies. It works with any framework.

Question 4

What is included in the free Hobby plan?

Accepted Answer

The Hobby plan is free forever with no credit card required. It includes 1 project, the full feedback widget, unlimited feedback submissions from your users, and basic analytics. You can upgrade to Pro at any time.

Question 5

What is the difference between the Pro and Enterprise plans?

Accepted Answer

Pro ($84/mo annually, $99/mo monthly) adds unlimited projects, RBAC team roles, AI-powered prioritization with your own API key, public roadmap, custom branding, CSV export, and advanced analytics. Enterprise ($252/mo annually) adds SSO, dedicated support, an SLA guarantee, and priority onboarding for large teams.

Question 6

Does MonkFeed support BYOK (Bring Your Own Key) for AI?

Accepted Answer

Yes. MonkFeed uses a BYOK model for AI features — you connect your own API key (e.g. OpenAI or Anthropic). MonkFeed never holds your AI costs or access. This keeps AI usage transparent, controllable, and avoids platform lock-in.

Question 7

How is MonkFeed priced differently from Canny or UserVoice?

Accepted Answer

MonkFeed uses per-project billing — you pay per product you run, not per team member. Canny and UserVoice typically charge per seat, which scales costs as your team grows. MonkFeed's Pro plan is a flat $84/mo regardless of team size, making it more predictable for small and mid-size SaaS teams.

Question 8

Can I use MonkFeed without a credit card?

Accepted Answer

Yes. The Hobby plan is free forever and requires no credit card. You only need to add a payment method when you upgrade to Pro or Enterprise.

Question 9

Does MonkFeed have a public API?

Accepted Answer

MonkFeed currently provides an embeddable widget and dashboard. A public REST API for programmatic access is on the roadmap. Contact support@monkfeed.com if you have a specific integration use case.

Question 10

Can I migrate from Canny, Frill, or another feedback tool?

Accepted Answer

Yes. MonkFeed supports CSV import for migrating feedback and feature requests from other tools. You can export your data from Canny, Frill, or UserVoice as CSV and import it into your MonkFeed project. Contact support@monkfeed.com for migration assistance.

Question 11

What is MonkFeed's data retention and privacy policy?

Accepted Answer

MonkFeed stores your feedback data securely in MongoDB Atlas with encryption at rest and in transit. You can export or delete your data at any time. MonkFeed does not sell user data to third parties. See the full privacy policy at monkfeed.com/privacy.

Question 12

Does MonkFeed support white-label or custom branding?

Accepted Answer

Yes, on the Pro and Enterprise plans you can customize the widget's colors, logo, and appearance to match your product's branding. The MonkFeed branding can be removed on paid plans.

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